Returns & Exchanges

We want you to be completely satisfied with your Oli&Carol purchase. If for any reason you are not happy, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all tags are attached and the product is in its original state.

3

Ship It Back

Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing